Contractor Services

Courier Service

About The Courier Service

The new Courier Service organised by Community Pharmacy Scotland is due to start with the first pick up of prescriptions dispensed in January 2012. The courier will be TNT and they will use dedicated vans. Before the fist pick up date, you will receive a consignment of TNT A3 size bags (called satchels). These are the ONLY bags that will be accepted for this service.

Procedure for submitting your prescriptions

Your pick up dates are detailed on the document enclosed and can be found on our website. You must have your prescriptions ready for collection first thing in the morning of that date. It is possible that TNT will not collect on that date depending on their pick up schedule and busyness of the route.

• Ensure that your NHS BOARD CODE (one letter) is clearly written on the outside of each parcel. We sent you a supply of PSD address labels complete with your one letter NHS Board Code in our mailing to you in January. (If you lose them you may write the address and code on the parcel with an indelible pen or ask the TNT driver to do so before you sign for the pick-up.) Practitioner Services Scanning Centre 3 Bain Square Kirkton Campus Livingston EH54 7DQ

• The bags are strong but do not overfill them. You may use more than one if necessary. Be careful not to seal them too soon as the seal is permanent. If your submission is in more than one bag please ensure you put a note in each bag stating: e.g. 1 of 2; 2 of 2 etc. (You may write this information on the outside of the bag if you forget to enclose a note)

• A TNT driver will come on either on the designated day, or within 3 to 4 working days of that date. Please have your submission ready to hand over quickly. The driver will not have time to wait for you to pack up the scripts.

• The Driver will have an identity card. You must always ask to see it.

• You will be asked to sign for the number of bags you hand over.

• You will receive a receipt for the bags. This receipt will be a form which the driver will give to you to present to him each month for signing. Please keep it safe and produce it each time you want a receipt. If you misplace the form you can print one from our website or call us on 0131 466 3540 an we will send or fax you another.

• If you miss your collection time you will have to make and pay for your own arrangements to get your prescriptions to PSD on time. You will still be charged for the missed pick-up.

• If you do miss the pick-up, PSD will not contact you to remind you to submit your declaration figures. Remember that if PSD does not receive your GP34 declaration by their cut off date, you will not receive any advance for that month.

• If you have any problems please call: Community Pharmacy Scotland Contractor Services on 0131 466 3540. Do not call PSD or TNT